Streamkap Support

Here is an overview on how support works at Streamkap.

Contacting Support

To receive support you can contact us on any channel.

Pro-Active Support

Customers on a paid plan will receive pro-active support to ensure the SLA is met.

If a pipeline becomes unstable and our automation is unable to automatically stabilise, our support will be alerted to investigate.

This will only happen for Pipelines marked as Production.

How to mark a pipeline as Production:

1. You must be on a paid plan that is up to date on payments
2. The pipeline exists on a Production Services
3. The pipeline is marked as Production when you created or edited the pipeline.