Streamkap Support
Streamkap support hours, SLA targets and response times vary by plan, with email, chat, Slack and Teams channels and pro-active support for production pipelines.
Here is an overview on how support works at Streamkap.
| Starter | Business | Scale | Enterprise | |
|---|---|---|---|---|
| Hours | Monday - Friday 9-5 | Monday - Friday 9-5 | Monday - Friday 9-9 | 24/7 |
| SLA | 99.9% | 99.9% | 99.99% | 99.99% |
| Response Time | 4 hours | 2 hours | 1 hour | 1 hour |
| Channels | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams |
Contacting Support
To receive support you can contact us on any channel.
Pro-Active Support
Customers on a paid plan will receive pro-active support to ensure the SLA is met.
If a pipeline becomes unstable and our automation is unable to automatically stabilise, our support will be alerted to investigate.
This will only happen for Pipelines marked as Production.
How to mark a pipeline as Production:
- You must be on a paid plan that is up to date on payments
- The pipeline exists on a Production Project
- The pipeline is marked as Production when you created or edited the pipeline.