> ## Documentation Index
> Fetch the complete documentation index at: https://docs.streamkap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Streamkap Support

> Overview on Streamkap Support

Here is an overview on how support works at Streamkap.

|               | Starter                   | Business                  | Scale                     | Enterprise                |
| ------------- | ------------------------- | ------------------------- | ------------------------- | ------------------------- |
| Hours         | Monday - Friday 9-5       | Monday - Friday 9-5       | Monday - Friday 9-9       | 24/7                      |
| SLA           | 99.9%                     | 99.9%                     | 99.99%                    | 99.99%                    |
| Response Time | 4 hours                   | 2 hours                   | 1 hour                    | 1 hour                    |
| Channels      | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams | Email, Chat, Slack, Teams |

## Contacting Support

To receive support you can contact us on any channel.

## Pro-Active Support

Customers on a paid plan will receive pro-active support to ensure the SLA is met.

If a pipeline becomes unstable and our automation is unable to automatically stabilise, our support will be alerted to investigate.

This will only happen for Pipelines marked as Production.

### How to mark a pipeline as Production:

1. You must be on a paid plan that is up to date on payments
2. The pipeline exists on a Production [Project](/projects)
3. The pipeline is marked as Production when you created or edited the pipeline.